Mary Frangou – Director & Training Manager of Columbia Hotel Academy

Mary M. Frangou is a highly experienced Health, Safety, Quality (HSQ) and Sustainability professional, with more than 15 years of leadership experience in the hospitality, construction, and service sectors. She currently serves as HSQ Manager at Columbia Hotels & Resorts and Academy Director & Training Manager at Columbia Hotel Academy, where she leads the design and delivery of professional training and development programs aligned with operational excellence and five-star hospitality standards.

Mary’s training portfolio includes a wide range of specialized programs such as Quality Management, Hygiene & Food Safety (HACCP / ISO 22000 principles), Health & Safety, Environmental Awareness & Sustainability, Guest Handling & Customer Experience, Leadership & Supervisory Skills, Self-Development and Wellbeing, Human Resources support topics, and Train the Trainer programs. With a strong focus on adult learning methodologies, she combines compliance requirements with practical workplace skills, helping teams improve performance, engagement and service consistency.

She holds an MBA, an International Diploma in Occupational Health & Safety (British Safety Council), and multiple professional certifications including ISO 45001 Lead Auditor, ISO 9001/14001 Auditor, and Vocational Education & Training (EHL), as well as further studies in Positive Psychology and coaching. Mary is also a registered Health & Safety Consultant and an authorized vocational trainer (HRDA Cyprus).

Passionate about lifelong learning, Mary is committed to empowering people and building strong workplace culture through training that is practical, inspiring, and results-focused.