29/04/2026 09:00
Greek
7 hours (1 day)
Mary Frangou
The program aims to empower participants to develop deeper self-awareness and strengthen key personal and professional skills. Through experiential activities and practical tools, participants will enhance their ability to analyse situations, think strategically, and effectively manage their thoughts and emotions.
Special emphasis is placed on the use of proven tools (SWOT, Ladder of Inference, ABCDE, GROW), which can be immediately applied in everyday work, as well as on the creation of personal and team action plans to improve performance.
Training Objectives:
By the end of the program, participants will be able to:
Who to attend:
As a prerequisite for the participation in the program is the registration of the Company/Employer as well as the participant on the “ERMIS” digital portal of (ANAD).
You can register for the program through the link https://ermis.anad.org.cy / No. Program #631266
Mary M. Frangou is a highly experienced Health, Safety, Quality (HSQ) and Sustainability professional, with more than 15 years of leadership experience in the hospitality, construction, and service sectors. She currently serves as HSQ Manager at Columbia Hotels & Resorts and Academy Director & Training Manager at Columbia Hotel Academy, where she leads the design and delivery of professional training and development programs aligned with operational excellence and five-star hospitality standards.
Mary’s training portfolio includes a wide range of specialized programs such as Quality Management, Hygiene & Food Safety (HACCP / ISO 22000 principles), Health & Safety, Environmental Awareness & Sustainability, Guest Handling & Customer Experience, Leadership & Supervisory Skills, Self-Development and Wellbeing, Human Resources support topics, and Train the Trainer programs. With a strong focus on adult learning methodologies, she combines compliance requirements with practical workplace skills, helping teams improve performance, engagement and service consistency.
She holds an MBA, an International Diploma in Occupational Health & Safety (British Safety Council), and multiple professional certifications including ISO 45001 Lead Auditor, ISO 9001/14001 Auditor, and Vocational Education & Training (EHL), as well as further studies in Positive Psychology and coaching. Mary is also a registered Health & Safety Consultant and an authorized vocational trainer (HRDA Cyprus).
Passionate about lifelong learning, Mary is committed to empowering people and building strong workplace culture through training that is practical, inspiring, and results-focused.
DETAILED SEMINAR COSTS
SEMINAR PROGRAMME
